We craft the story for your learning audience. The conflict is real, believable and memorable.
Learners must observe, think critically about the story and solve problems based on the story.
Activities in training give learners practice doing the actions that produce optimal performance on the job.
This story was created for a client services team. The story is observed by learners near the beginning of the course.
As you watch, notice how you feel throughout the story.
Why did you feel that way? What might the barista have done to make you feel differently? Imagine being asked to solve problems based on this story.
The advantage of Story Design is that learners aren't told. They are shown. They discover the actions for themselves, remember them and do them.
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